Returns Information:
All refunds will be made back to the original payment method if available.

CUSTOM ITEMS ARE NOT RETURNABLE. Please double check your colors, measurements and sizes carefully.

Returns must be initiated within 30 days of purchase and items returned within 45 days in order to receive refund. Returns outside this timeframe may be eligible for store credit but is at our discretion.

In general you may return any item you are not completely satisfied with for a refund of item price minus any CC/PayPal processing fees. Please contact us in advance of a return. Exceptions are described below. Items must be returned in new condition, and able to be restocked. If an item is returned in used condition (dirt, animal hair, sweat marks, staining or other damage), the item will be sold as a consignment and you will receive a refund when the item sells, less 30%

For health reasons we cannot accept new bits for full returns. A bit that you have tried and decided is not working for your horse may be returned for Chrysalis Acres to sell as a consignment bit. You will be refunded 65% of the original purchase price. Pre owned bits in same condition as when purchased, may be returned. Please contact prior to returning. Please make sure the size and style are correct for your horse.

We do not accept returns on custom items. Please make sure the size, materials and colors are correct before placing order.

If an item is defective or incorrect please contact us prior to returning the item.